Outdoor bar patio area elevated 10’ above concrete sidewalk. A 30” high wall surrounded edge, always used for sitting upon. A guest was shoved over wall by another guest who attacked him. Defense position was business owner not responsible for criminal acts on property. Our position was wall was not to code (42” height) and owner should have anticipated problems from drinking and fights, given this hazard. The case was settled for millions.
Discovery, training and consulting protecting your business from all areas of loss
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On "Verbally Defusing Violent Confrontations"
“This video outlines a new and effective technique for verbally defusing violent confrontations. This should be required viewing for HR professionals, people in the service industry, business leaders, teachers, mid-level managers and many others. This technique for verbally defusing violent conflicts is highly-transferable to a number of different contexts. Specific and effective, the tips presented here should be immediately usable. One hopes that they will never need to actually employ any of these techniques, but should a violent confrontation occur, this will prove to be money well-invested.”
Dr. Evan Hoffman, Assistant Professor of Conflict Resolution at Nova Southeastern University (Fort Lauderdale, Florida)
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 10% Sinkhole Trendsetter article.pdf | 260.58 KB |